What’s New In Microsoft Dynamics CRM 5.0

If you’re interested to know what will be the key features of the future Microsoft Dynamics CRM 5.0, I recommend to check the following post

What’s New In CRM5

Here’s what they planned for CRM 5.0:

• Better Office integration – particularly Outlook and Office 14
• Ribbon UI – easy to find features
• Streamlined UI – less pop-ups and clicks to complete common tasks
• Improved personalisation – including views
• SharePoint integration for document management
• Improved BI – simple data visualisation for everyone
• Workload management – for users
• Custom Code Sandbox – for Developers
• Contact/Account management – hierarchy and relationship visualisation
• Team-based collaboration – including team selling
• Call centre and unified communications enhancement
• Improved knowledge management
• Extended outbound marketing – including attachments on email templates
• Recurring activities
• Data auditing
• Extended use of Windows Workflow Foundation
• Reusable and dynamic picklists
• Streamlined management of multi-tenanted environments
• Improved virtualisaiton with Server 2008
• Improved data management and BI with SQL 2008
• Updated BizTalk adapter
• Self service portal for the users